Privacy Policy

Committed to protecting your privacy with care and transparency

1. Introduction

Tuponia Trading Corporation ("Tuponia", "we", "us", or "our"), located at 13618 100 Ave, Surrey, BC, Canada, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.tuponia.com or contact us through our website.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

Information You Provide to Us

When you submit a quote request or contact us through our website, we may collect:

Full name
Company name
Business email address
Message content

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and approximate geographic location
Browser type and version
Pages visited and time spent on each page
Referring website or source
Device type and operating system

This information is collected through cookies and similar tracking technologies (see Section 6 below).

3. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Communicate with you about our products and services
Improve the performance and content of our website
Comply with legal obligations
Maintain records of business communications

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing (Canada — PIPEDA)

We collect and use your personal information based on your consent (provided when you submit our contact form) and our legitimate business interests in responding to inquiries and improving our services. You may withdraw your consent at any time by contacting us at hello@tuponia.com.

5. Disclosure of Your Information

We may share your information with:

Service providers: Third-party companies that help us operate our website (e.g., our website platform Zyrosite/Hostinger), subject to confidentiality agreements.
Legal authorities: If required by law, court order, or government regulation.
Business transfers: In the event of a merger, acquisition, or sale of our business.

We do not share your personal information with any third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device. These may include:

Essential cookies: Required for the website to function properly.
Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics or similar tools embedded by our website platform).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry and contact form data is typically retained for up to 3 years for business record-keeping purposes.

8. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent to our use of your information (subject to legal obligations)
Request deletion of your personal information where applicable

If you are located in a US state with applicable privacy laws (e.g., California's CCPA), you may also have additional rights, including the right to know what information we collect and the right to request deletion.

To exercise any of these rights, please contact us at hello@tuponia.com.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our website is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Tuponia Trading Corporation

13618 100 Ave, Surrey, BC, Canada

Email: hello@tuponia.com

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM | Saturday, 10:00 AM – 2:00 PM